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Keywords: Customer experience (CX)
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Journal Articles
Journal:
European Journal of Marketing
European Journal of Marketing (2020) 54 (10): 2387–2417.
Published: 09 April 2020
.... Patti can be contacted at: cpatti@du.edu 01 07 2019 03 01 2020 07 01 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Customer service Customer service experience (CSX) Customer experience (CX) Customer service experience...
