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Keywords: Customer feedback
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Journal Articles
Journal:
European Journal of Marketing
European Journal of Marketing (2021) 55 (3): 726–762.
Published: 30 November 2020
... with engagement. Finally, Verleye et al. (2014) show in a nursing home context that role readiness and negative customer affect are associated with increases in the customer feedback facet of engagement. While this engagement research sheds some light on possible antecedents of knowledge sharing...
