... and disability inclusion in the marketplace. Design/methodology/approach The authors conducted eight semi-structured interviews with service providers (curators, visitor service coordinators and access managers) at museums who run access programmes for customers with visual impairment (VI), along...

...Leighanne Higgins Purpose Through adoption of the psycho-emotional model of disability, this study aims to offer consumer research insight into how the marketplace internally oppresses and psycho-emotionally disables consumers living with impairment. Design/methodology/approach This paper...

..., which will be entirely new to many researchers and practitioners. It suggests tangible benefits that this new perception could bring to ethnographic research. Disability Ethnography Trauma Chronic illness Consumer vulnerability Ethnographic poetry Innovative research methods A poor life...