... Empirical study New services often fail due to the lack of a clear development strategy and formalised development process, both of which are required to ensure intra- and inter-organisational learning and integration of knowledge and resources at the correct stages of the development process...

.... Originality/value This empirical study is the first to test the impact of IMO adoption as a dynamic capability and in a context other than frontline employees from a meso-theory perspective. This allows considering the different effects at the appropriate levels (macro and micro), thus enabling a more...

... to have some similarities (Riemer and Viswanathan, 2013 ; Storbeck and Clore, 2008). Yet, few empirical studies have investigated arousal-as-information and arousal regulation mechanisms under one theoretical framework as general affect studies have done (Andrade, 2005). RQ2. Are consumers...

... – The paper addresses the need to account for spatial effects in revenue response functions of public transport companies. Sven Müller can be contacted at: sven.mueller@wiso.uni-hamburg.de © Emerald Group Publishing Limited 2015 Marketing Sales Empirical study Regression analysis Service...

... a framework for identifying the factors, inside and outside the selling firm, that potentially affect its sales managers’ preference for the relationship approach rather than the transactional approach. It discusses the results of an empirical study based on questionnaires mailed to 113 sales managers...