... to overcome an important research void, and to improve managerial effectiveness, by highlighting the effects of such controls over important employee attitudes and behaviors. In particular, this should help managers to influence the goal orientations of frontline service employees in line...

.... Ceridwyn King can be contacted at: c.king@griffith.edu.au © Emerald Group Publishing Limited 2012 Brand management Employees Employee attitudes Service industries Behaviour In other words, organisational socialisation provides support to employees in relation to the required skills...

... different categories correlated amongst them: 1. loyalty; 2. participation; and 3. obedience. © Emerald Group Publishing Limited 2005 Market orientation Employee attitudes Customer satisfaction Customer services quality Different studies from the fields of marketing...

... to leave. Implications for salesforce management and future research are discussed. © MCB UP Limited 2001 Salesforce Burnout Employee attitudes Motivation Burnout has reached epidemic proportions among North American workers … The workplace today is a cold, hostile, demanding...

... apparent through the discovery that employee attitudes, beliefs, and values can vary across countries (Clark, 1990; Hofstede, 1980; Maruyama, 1980; Negandhi, 1983; Peabody, 1985). Despite the call for more comparative studies in marketing (Albaum and Peterson, 1984; Boddewyn, 1981), such investigations...