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Keywords: Employee performance
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Journal Articles
Journal:
European Journal of Marketing
European Journal of Marketing (2020) 54 (9): 2107–2137.
Published: 07 July 2020
... rights only Employee performance Frontline employees Job autonomy Employee gratitude Relationship investment Supervisory guidance Customer-oriented OCB Job autonomy A growing body of research emphasizes the strategic importance of frontline service employees (FLEs) in delivering...
