... countries (Belgium, Finland). Study 2 further elaborates on these findings using a retrospective survey of actual customer experiences in Belgium. Findings – Driven by perceptions of speech accommodation, the results consistently show that consumers are more likely to tip if served in their native...

... data processing Finland Marketing performance assessment (MPA) systems are a form of organizational control that incorporates formalized routines and procedures that use information to maintain or alter goal‐oriented patterns in organizational activity (Morgan et al., 2002 , p. 364...

... performance. Design/methodology/approach Survey data from large industrial firms in Finland are used to compare the differences between supplier firms having a team and those not having a team for managing the key account customer. Findings The results reveal a higher perceived level of customer...

... with which they identify. Research limitations/implications The study pertains to company identification of individual investors; institutional (and professional) investors are beyond the scope of the paper. Also, the sample focuses on investors in a single country (Finland), and the data may involve...

... uncertainty (e.g. uncertainty about the dominant technology). © Emerald Group Publishing Limited 2008 International organizations Market orientation Small enterprises Computer software Electronic commerce Finland rapid and proactive behaviour in internationalisation...

... approved by Greenpeace or the World Wildlife Fund (WWF), illustrate an example of this (Lindfelt, 2004). Stakeholder analysis Paper industry Business ethics Industrial marketing Finland Value creation in contemporary industrial business is a complex and multi‐faceted issue in which new...

... a good representation of the type of software product ventures defined as the focus of our study. The details of the companies are illustrated in the appendix. © Emerald Group Publishing Limited 2005 Knowledge management Finland Partnering activities are important for the success...

... Strategy Decision making Service industries Technology Financial services Finland In academic discussion (e.g. Heskett, 1986 ; Lehtinen, 1986 ; Lovelock, 1986 , 1988 ; Brown et al., 1994 ; Wikström and Normann, 1994) high‐touch has traditionally meant that human interaction...

... and discussion within the field of marketing studies. © MCB UP Limited 1998 Confectionery Finland History Marketing activities Product management Product mix This paper draws on the literature concerned with the historical and contextual approaches to management to provide an analysis...

...Jim Bell Presents the findings of a comparative study into the export behaviour and internationalization of small computer software firms in Finland, Ireland and Norway. These findings challenge many of the underlying assumptions of conventional internationalization“stage” theories and lead...

.... Following up earlier surveys of 1975 and 1980 the 1985 data show most positive responses towards products of West Germany and Japan, also highlighting ways in which product attributes and marketing practices can be improved. © MCB UP Limited 1987 Consumer Attitudes Finland International...

...Antti Haahti; Ugur Yavas Discusses the importance of tourism on a country's overall economy. Highlights Finland as a particular example, where, due to tourism, the balance of trade soared from a $33.1 million deficit in 1963 to a $34 million surplus in 1970. Analyzes various studies...

... Marketing Finland Holiday industry 68 | The Unfamiliar Tourist Destination A Marketing Challenge by Risto Laulajainen* Problem Tourism, like most social phenomena, appears to follow the innovation curve: initiation, growth, stagnation, saturation and, possibly, decline. During the last 30 years...

...C. Gronroos Looks at the author's research among several companies in Sweden and Finland with regard to market‐orientation of service as against physical goods. Found the main difference between them was the difficulty of developing a concrete, tangible service offering. Points out that many...

... that psychographic variables are needed o distinguish the foreign traveller from the domestic traveller in a meaningful way. Uses a sample from questionnaires of travellers conducted in the USA and Finland from spring 1977 — the US sample was a random one of 401 from 2,200; and in Finland 307 people were used making...