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Keywords: Front‐line employees
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Journal Articles
Journal:
European Journal of Marketing
European Journal of Marketing (2013) 47 (3-4): 353–374.
Published: 29 March 2013
.../methodology/approach The results are drawn from a cross‐sectional survey of 184 front‐line employees (FLEs) from a travel service organization. Multiple and moderated regression analyses were employed to test the hypothesised direct and interaction effects. Findings The results show that role stressors...
