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Keywords: Job demands
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Journal Articles
Journal:
European Journal of Marketing
European Journal of Marketing (2023) 57 (5): 1380–1406.
Published: 31 March 2023
... customer interactions Frontline service employees Collective efficacy Frontline competence Job demands Customer satisfaction Senior Management […] should be able to find five or six hours a week engaging with the real people who buy and use their products or services (Stringer, 2015...
