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Keywords: Job performance
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Journal Articles
Service workers’ job performance: The roles of personality traits, organizational identification, and customer orientation
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Journal:
European Journal of Marketing
European Journal of Marketing (2015) 49 (11-12): 1751–1776.
Published: 09 November 2015
... identification and service workers’ job performance, and it enhances the mediating effect of organizational identification on the relationship between service workers’ personality trait (i.e. agreeableness) and their performance. Originality/value – This research advances an argument that employee customer...
