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Keywords: Justice
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Journal Articles
In the eye of the beholder: How self-construal influences service evaluations following observations of others’ service experiences
Available to Purchase
Journal:
European Journal of Marketing
European Journal of Marketing (2020) 54 (5): 1087–1116.
Published: 17 April 2020
... are driven by differences in perceived interactional and distributive justice. Research limitations/implications This study uses three scenario-based experiments to test the hypotheses. While providing greater control of the experimental conditions, the external validity of the results is to some extent...
Journal Articles
The intertwined relationships of power, justice and dependence
Available to Purchase
Journal:
European Journal of Marketing
European Journal of Marketing (2014) 48 (9-10): 1690–1708.
Published: 02 September 2014
...Jessica J. Hoppner; David A. Griffith; ChangSeob Yeo Purpose – The purpose of this study, drawing from exchange theory, is to examine how the intertwined relationships between power, justice and relative dependence influence relationship performance in buyer – seller relationships. Design...
