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Keywords: Organisational performance
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Journal Articles
Journal:
European Journal of Marketing
European Journal of Marketing (2020) 54 (10): 2343–2363.
Published: 14 May 2020
... satisfaction, as well as time lags in organisational performance outcomes. Design/methodology/approach The study draws on panel data with repeated measures from a sample of automotive after sales service departments. Data collected comprises both objective and survey-based data, including operational...
