Keywords: Organisational performance
Close
Follow your search
Access your saved searches in your account

Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles
European Journal of Marketing (2020) 54 (10): 2343–2363.
Published: 14 May 2020
... satisfaction, as well as time lags in organisational performance outcomes. Design/methodology/approach The study draws on panel data with repeated measures from a sample of automotive after sales service departments. Data collected comprises both objective and survey-based data, including operational...

or Create an Account

Close Modal
Close Modal