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Keywords: Repurchase agreements
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Journal Articles
Satisfaction, image and loyalty: new versus experienced customers
Available to Purchase
Journal:
European Journal of Marketing
European Journal of Marketing (2008) 42 (9-10): 1095–1105.
Published: 19 September 2008
... the relationships between these constructs. © Emerald Group Publishing Limited 2008 Customer satisfaction Customer loyalty Service industries Repeat buying Repurchase agreements Loyal customers can bring enormous benefits to a company. They allow for a continuous stream of profit, reduce...
