...Young Namkung; Soo Cheong (Shawn) Jang Purpose This study aims to investigate interrelationships among perceived service fairness, emotions and behavioral intentions in a restaurant context. Design/methodology/approach Data were collected from two casual dining restaurants in the USA. The data...

... was used to study servicescapes in the context of UK restaurants. Findings In furtherance of conceptualisation efforts, a model is developed to evaluate the linear influences of nine servicescape variables on customers' loyalty intentions. Additionally, the model appraises the impact of personal...