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Keywords: Service fragmentation
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Journal Articles
Journal:
European Journal of Marketing
European Journal of Marketing (2018) 52 (11): 2252–2265.
Published: 24 September 2018
... re-use rights only Integrated care Capital consumption Complex service systems HIV care Service fragmentation Service labyrinth The provision and management of care in service contexts such as aged care, childcare and chronic conditions involve interwoven “configurations of people...
