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Keywords: Service workers
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Journal Articles
Service workers’ job performance: The roles of personality traits, organizational identification, and customer orientation
Available to Purchase
Journal:
European Journal of Marketing
European Journal of Marketing (2015) 49 (11-12): 1751–1776.
Published: 09 November 2015
... to employees’ perceived oneness and belongingness to their work organization, and has been argued to be associated with higher employee performance. Design/methodology/approach – Data were collected based on a sample of call center service workers. Employees rated their organizational identification...
