Keywords: Stock returns
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Journal Articles
European Journal of Marketing (2018) 52 (9-10): 2026–2051.
Published: 14 September 2018
... of satisfaction. Design/methodology/approach The authors’ econometric models are constructed from previous work in accounting to specify the effect of ACSI on the issuance and optimism of management forecasts. Our model also specifies the impact of management optimism with respect to ACSI on stock returns...

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