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Keywords: User-generated content
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Journal Articles
Journal Articles
Journal Articles
European Journal of Marketing (2018) 52 (1-2): 39–65.
Published: 29 January 2018
... and anger. Originality/value The authors are among the first to empirically test the effect of emotional contagion in a user-generated content context, demonstrating that it can occur when consumers read such content, even if they did not experience the events being described. The research uses a self...
Journal Articles
European Journal of Marketing (2014) 48 (9-10): 1600–1625.
Published: 02 September 2014
...Caterina Presi; Charalampos Saridakis; Susanna Hartmans Purpose – This study aims to focus on the motivation of service customers to create user-generated content (UGC) after a negative service experience. In examining this relationship, the moderating role of “extraversion” personality trait...

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