...: Platform economy Aggregators Actual service providers Service recovery measures satisfaction WOM Repurchase disinclination With the rise of the platform economy model, service failures in such business contexts have become a key area of focus. In platform economy, an aggregator is an e...

...), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Brand love Brand relationships Interactions Destination brand Destination brand love Social media WOM Brands...

... influences brain activation associated with word-of-mouth (WOM) communications (i.e. information specificity, source expertise and tie strength) after a product harm crisis. This article also discusses the WOM effects of product quality perception, negative emotion and purchase intentions by precise...