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Keywords: WOM marketing
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Journal Articles
European Journal of Marketing (2013) 47 (7): 1089–1114.
Published: 19 July 2013
... studies have shown advertising to be the tool that works best during the first stage of introduction. However, the expansion of new media has facilitated the development and management of WOM campaigns. Recent research has called this strategy WOM marketing (WOMM). The aim of this paper is to determine...

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