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Keywords: 社會比較理論
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Journal Articles
European Journal of Management and Business Economics (2024) 33 (4): 488–504.
Published: 22 March 2024
... to propose a multistage model in which some justice dimensions influence other justice dimensions. 研究目的 : 本研究擬探討在服務補救的處境裡, 消費者對公平的看法不但會受公司的行動所影響, 同時也會因他們與其他消費者的經驗作比較而有所改變。 研究設計/方法/理念 : 本研究根據正義理論、社會比較理論和參照認知理論, 描述一個涵蓋八個處境的實驗, 實驗包含更好的或更差的互動的、程序上的和分配性的公平 (給予其他消費者更好的/更差的互動公平) × 2(給予其他消費者更好的/更差的程序上的公平...
Includes: Supplementary data
