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Keywords: Critical success factors
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Journal Articles
European Journal of Management and Business Economics (2018) 27 (1): 42–65.
Published: 26 January 2018
...M. Lilibeth Fuentes-Medina; Estefanía Hernández-Estárico; Sandra Morini-Marrero Purpose The purpose of this paper is to identify the critical success factors of emblematic hotels from the perspective of the guest, by analysing the direct activities that make up the value chain of these types...
