...), and only the 15% of the working population worldwide defined themselves engaged in their job (Gallup, 2017). Ethics Legitimacy Engagement Community outreach Higher education M14 M31 The ethical management of an institution is key to generate positive relationships with internal...

... Utilitarian and hedonic services Switching behaviour Alternative attractiveness Anticipated and post-purchase regret Variety seeking M31 Consumers are becoming increasingly more demanding and more knowledgeable about products and brands thanks, in part, to new technologies development...

... Affective and cognitive satisfaction Loyalty Reputation Purchase intention M14 M31 Corporate social responsibility (CSR) is crucial under the approach of sustainable economics because it encourages firms to actively improve their social, economic and environmental context, thereby creating...

... cycle M31 C22 C25 The product life cycle (PLC) is an important concept in the product marketing process, for consumer behaviour and in adapting to the changes that occur in the environment and in the competition. These changes condition the design of marketing strategies and, therefore...

... attribution to the original publication and authors. The full terms of this licence may be seen at: http://creativecommons.org/licences/by/4.0/legalcode Social network analysis Marketing Influencers M31 L86 Consumer opinions and behaviors are affected by complex sources of social...

... of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Structural equation modelling Attraction factors Shopping centre Design and eco-natural environment Intention to visit L81 M31 Q56 Shopping centers have significantly advanced in the application...

... Geographical information system (GIS) Location-allocation model Zip code M31 M10 R11 There is increasing interest in the potential opportunities arising from extracting spatial information from large data sets (Comber et al., 2016). Approximately 75 per cent of the data used...