Consultancy and library automation

Many clients who seek the assistance of consultants in the field of library and information resources (LIR) begin with the assumption that automation is the desired end of the project, and do not look deeply enough at the operation of the unit in question. Often automation is not the answer, but is being used to conceal organisational defects, or a lack of strategic planning of LIR objectives. This paper will guide the reader towards the effective use of consultancy by outlining the steps which should be taken prior to employing a consultant, and the facts and figures which the client will require in the initial briefing.