Remote users of an online public access catalogue (OPAC): problems and support Available to Purchase

Networks allow different users from outside the library remote access to library catalogues. These remote users may face problems that differ from the OPAC users' in the library. They may not be comfortable with the computer technology and may not be familiar with the OPAC of the library. Libraries should offer different support services than they would provide to on‐site users. Libraries should be responsive to the needs of remote users. These users need technical advice as well as special instruction aids and guides to lead them to the information they want to retrieve.