CDROM networking in an academic library — two case studies: trial, tribulation and success at the University of Pretoria

The existing campus‐wide network of an academic institution provides the ideal opportunity to install a CDROM local area network (LAN). The idea is to provide the best possible access to end‐users without having to extend the computer infrastructure in the library. A mixture of a literature survey, practical experimentation and compatibility with the existing network were the criteria used for choosing Meridian's CDROM system, CDNet, at the University of Pretoria. CDNet allows the CDNet and CDROM software to be placed on either individual workstations or on a server. Motivated by the pressure to stay competitive, the decision was made to implement a Novell 4 instead of a Novell 3.11 server. This decision proved to create various unforeseen problems during the implementation process. End‐user problems that were encountered during implementation included the following: computer illiteracy; cooperation between network administrators; differentiating workstation configurations; volume of users; slow network speed encountered by off‐campus users; and a suitable use‐statistics programme had to be developed. Selecting suitable databases to include in our system required thorough evaluation of current products available. The final decision was based upon the identified need to make interdisciplinary data available. The requirement was thus to make a certain product or service available to as many users as possible. The advantages in having a CDROM LAN are twofold, relating to library staff and end‐users. The most important advantages include ease of use, convenience and time‐saving. CDROM networking also includes certain disadvantages that may include the following: network inadequacy; problematic software installation; LAN downtime; connection difficulties; fluctuating network performance; and lack of user education. There is no doubt that a CDROM LAN is worthwhile and that the advantages by far outweigh the disadvantages. Accessibility is the key. It is however important to keep in mind that a CDROM LAN is just one of the services which are offered by an information service. In the final analysis, any information service must strive to provide seamless and invisible access to information regardless of the physical location or format.