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OCLC offers its online users access to documents and full text in a variety of formats. This article focuses on the document delivery options offered by OCLC within FirstSearch, its end‐user online service. It also features NetFirst, a database from OCLC designed to direct users to quality resources on the Internet, as well as Electronic Journals Online. OCLC's Electronic Journals Online programme offers users access to the full text of a variety of STM journals, complete with full colour images, math‐sci notation, tables, charts, figures and hypertext links to references in bibliographic databases. A sidebar discusses the highlights of some recent OCLC market research on document delivery in academic, public and special libraries in the United States.

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