User‐oriented approach to Web referral: Museo Mediator and the hyperguide for health prevention

Outlines the results of a research into new methods and tools to design and implement user‐oriented Web referral services for the Internet. Reports on a research project aimed to build a new indexing technique which integrates into a matrix model the experience in database searching and indexing capabilities with various new criteria derived from the use of the Internet. Emphasis is on the need of improving Web usability in specific domains. Proposes a descriptive methodology, named unified multiform context (CUM) to analyze different groups of Web sites. The CUM methodology led to different results. In the direction to improve the network secondary communication, qualified support comes from the legacy of information studies, which have developed the ability to extrapolate the information elements from heterogeneous information materials of different nature, to reorganise these elements in complex value added and dynamic systems and proactively to disseminate and communicate the results into a knowledge process. Internet referral is not a static thing but a life‐cycle process. It requires building a dynamic framework sensible to major variations and modifications: to this end it is vital to activate bilateral communication with the institutions whose Web site is considered an information resource for the library service.