Critical issues of Web‐enabled technologies in modern organizations

During the past two decades, advances in computer technologies combined with telecommunication technologies have led to the development of the Internet and its most popular application, the World Wide Web (WWW). Like many other technologies, the WWW has not been free of problems and challenges. A Delphi technique was utilized to assess a list of issues identified in the existing literature. In addition to this list, the panel of experts who participated in the Delphi study identified other critical issues and eventually ranked them in their order of priority and importance. The critical issue identified provides closer insights into issues affecting the overall utilization and management of Web‐enabled technologies, and offers many implications and challenges for businesses, governments and the user community.