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Purpose

Aims to examine Leeds Library and Information Service's 56 libraries and the progress they have made in meeting targets for implementing the UK's electronic government initiative, including the People's Network project, automation of all libraries using the Talis Library Management System and the implementation of new e‐services such as a web‐enabled catalogue, electronic data interchange book orders, self issue and community web sites.

Design/methodology/approach

This article describes the development and progress Leeds is making towards this implementation in its libraries and discusses the uses to which Talis is being put.

Findings

The library service has developed a learning plan offering different levels of access to information and communication technologies to give opportunities to all and are trying to expand on provision to learning and information technology to vulnerable and hard to reach groups.

Originality/value

This paper gives useful information on how a city's library service can introduce new e‐services.

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