Customer orientated technological futures for library systems

The pace of growth and the scale of change in information technologies has absorbed the interest of increasing numbers of researchers and writers over the last decade. Not surprisingly, their work has focused on developments in hardware or the even more diverse software initiatives. Relatively little attention has been paid to the impact of these innovations on established organisations and the services provided by them to their publics. A similar pattern can be seen in the literature on the influence of new information technologies on library systems notably at the point of interface with their diverse client groups.