The human side of library automation

The introduction and use of new technology is becoming increasingly commonplace in today's libraries. Technological advances have made possible impressive achievements in improving services and streamlining operations. However, these achievements are often forfeited by managers failing to examine the human effects of automation. This paper highlights the need to consider the human component in the system and reviews health and safety aspects, the ergonomics of library automation, workplace design and job organisation. It concludes that consideration of these factors, combined with detailed knowledge about the needs and habits of personnel, can go a long way to ensure that staff are happy and healthy and that the system runs smoothly and efficiently.