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In this first article of a series, several categories of microcomputer software for information storage and retrieval are distinguished and characterised: (1) classical retrieval systems, (2) end‐user software, (3) indexing programs, (4) full‐text retrieval programs, and (5) personal information managers. In addition, the special retrieval techniques of hypertext and best‐match searching are discussed. The 20‐odd programs which will be assessed in subsequent articles are characterised according to these categories. As an introduction to the coming comparison and assessment, a systematic listing and discussion of properties and functions of ISR software is presented.

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