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Keywords: Customer services quality
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Journal Articles
Using LibQUAL+TM to improve services to libraries: A report on academic libraries of Iran experience
Journal:
The Electronic Library
The Electronic Library (2010) 28 (4): 568–579.
Published: 10 August 2010
... on the LibQUAL model. According to user comments, observed weaknesses and strengths can be understood by libraries and in order to eliminate defects and develop strengths, proposals can be provided to this end. The most important reasons for doing this research are: Customer services quality Customer...
Journal Articles
Journal:
The Electronic Library
The Electronic Library (2008) 26 (6): 896–911.
Published: 14 November 2008
... is devised. These will both be useful to other libraries. SERVQUAL Information systems Customer services quality Customer service management Information services Customer relationship management (CRM) is an integrated approach to “acquiring, retaining and partnering with selective customers...
Journal Articles
Journal:
The Electronic Library
The Electronic Library (2008) 26 (6): 912–922.
Published: 14 November 2008
... of non‐value‐adding effort such as re‐design. The result is a dramatic improvement in the elapsed time from product concept to first shipment. © Emerald Group Publishing Limited 2008 Total quality management Library management Customer services quality Customer satisfaction...
