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Keywords: DEMATEL
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Journal Articles
Journal:
The Electronic Library
The Electronic Library (2016) 34 (2): 315–331.
Published: 04 April 2016
...Yen-Ting Chen Purpose – This paper aims to apply the decision-making trial and evaluation laboratory (DEMATEL) to validate the service factors of an academic library. Design/methodology/approach – First, the service criteria were extracted from the SERVQUAL model and then their values were...
