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Keywords: Expectation disconfirmation
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Journal Articles
Journal:
The Electronic Library
The Electronic Library (2017) 35 (2): 214–232.
Published: 03 April 2017
...Fang Xu; Meng Tian; Guohu Xu; Brenda Reyes Ayala; Wen Shen Purpose This paper aims to explore the switching intention and behaviour of cloud storage services (CSS) individual users in China by integrating the variables of switching cost and habit into the expectation disconfirmation theory...
