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Keywords: Library performance
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Journal Articles
Library performance evaluation in a dynamic environment using patron satisfaction
Available to Purchase
Journal:
The Electronic Library
The Electronic Library (2017) 35 (2): 374–390.
Published: 03 April 2017
... of a survey among users at five Danish libraries, with particular attention to the Copenhagen Business School Library. Customer satisfaction Systems dynamics Library performance The main goal of university libraries and information centres is responding to the needs of their patrons. When...
