... service quality (ESQ) of libraries is significantly important according to their major roles. It should be noted that the ESQ has a significant impact on customer satisfaction, which improves organizational performance. Accordingly, low ESQ means waste of organizational resources and poor user...

...Myongho Yi Purpose The use of “open data” can help the public find value in various areas of interests. Many governments have created and published a huge amount of open data; however, people have a hard time using open data because of data quality issues. The UK, the USA and Korea have created...

...Christian Vidal-Castro; Alejandra Andrea Segura Navarrete; Victor Menendez-Dominguez; Claudia Martinez-Araneda Purpose This paper aims to address the need to ensure the quality of metadata records describing learning resources. We propose improvements to a metadata-quality model, specifically...

...Nikolaos Palavitsinis; Nikos Manouselis; Salvador Sanchez-Alonso Purpose – This paper aims to address the issue of poor quality of metadata records describing educational content in Learning Object Repositories (LORs). Through this, it aims to improve the discoverability of learning objects...

..., dealing with staff conflict, and providing security. It is a pity there are not more technology‐focussed functions in the list. In line with Deming there is an emphasis on giving power to staff and making them more responsible for process quality. There is also considerable weight attached...

...Ina Fourie Jorge   Doorn and Laura   Rivero . Database Integrity: Challenges and Solutions . Hershey, PA : Idea Group   2002 . 344 pp. , ISBN: 1930708386   US$74.95 (hardback) Databases Quality Database Integrity: Challenges and Solutions...

...Alastair G. Smith Cooke’s section on accuracy is strongly based on the medical background in evidence‐based health care, which gives rise to well‐established methods for assessing accuracy, for example by examining the research basis of the information, and the quality control process, e.g. peer...

... response time due to traffic congestion may affect productivity. Libraries have already achieved enhanced efficiency and quality in cataloging work as a result of library automation (Matthews, 1989). The implementation of the cataloger’s workstation technology has brought further improvements...

... and the example Web sites provided) its relevance extends beyond this continent. Intended for Web users and page authors, the general approach used is to provide a series of checklists that can be used to assess different types of web sites using a visual approach. Information Internet Quality...