...Di Wang; Jianting Guo; Kaiyang Zheng; Xizhou Deng Purpose This study aims to examine university students’ awareness of artificial intelligence ( AI ) acting as the agent in university libraries’ reference services. It also aims to identify and discover factors that influence students’ judgement...

...Chao-Chen Chen; Chen-Chi Chang Purpose This study explores integrating artificial intelligence ( AI ) technologies into reference services within special libraries, focusing on the Hakka Literary Museum as a case example. It aims to address the limitations of traditional reference services...

...Shengli Deng; Yin Zhang Purpose – This paper aims to understand Social Questions & Answers (SQA) users’ perceptions of library reference services. Design/methodology/approach – The authors examined the postings on the largest SQA site, Yahoo! Answers, regarding library reference...

...Deborah Price-Ewen Taking action, becoming an agent for change, joining the leaders of our reference services future is what this book is all about and it does it with aplomb: superbly, comprehensively and inspiringly. No librarian should be without this book. Edited by Marie L. Radford...

...Jung‐Jung Chang; Chyan Yang Purpose The goal of this study is to gather information from library patrons to answer the questions of whether real‐time reference services (instant messaging, IM) are beneficial to patrons and how valuable they are to fulfilling their task needs. The study...

...María Pinto; Ramón A. Manso Purpose This paper aims to analyse the common features of the virtual reference services provided by European and American libraries in order to evaluate the service from the user's perspective, taking into account the potential of Web 2.0 applications. Design...

... the following procedure should be adopted, which is based on the practices of implementing and maintaining SFX at SDSU. © Emerald Group Publishing Limited 2010 Academic libraries Reference services Value added Not only was SFX built upon the OpenURL framework, it was actually...

... , Joanne   Silverstein and Philip   Nast . Virtual Reference Service: From Competencies to Assessment . New York, NY : Neal‐Schuman   2008 . 206 pp. , ISBN: 978‐1‐55570‐528‐2   $US75.00 soft cover (Also published by Facet) © Emerald Group Publishing Limited 2008...

...Anna Hvass; Sue Myer Purpose The purpose of this paper is to report the results of a case study evaluating the introduction of an instant messaging (IM) reference service. Design/methodology/approach During November 2006, an IM chat service was introduced at the University of Teesside...

...Alastair G. Smith Compliance with RUSA guidelines was fairly low, for example relatively few services asked if the enquirer was satisfied. However the evaluators viewed the services positively, the Germans being more positive about the reference services than the Chinese. Interestingly...

...Ina Fourie © Emerald Group Publishing Limited 2008 --> Reference libraries Reference services interlibrary loans Copyright law New Directions in Reference offers an interesting collection of contributions stressing that reference librarians should move beyond...

... that reviews its topic in a factual and comprehensive way. Kovacs does this by dividing her book into four distinct, yet interrelated chapters that include a discussion of the knowledge and skills that are vital to successful virtual reference services, interviews with experienced virtual librarians...

...Yi Jin; Min Huang; Haoming Lin; Jing Guo Purpose As the virtual reference service (VRS) is becoming a standard service of the digital library, efficient collaboration among virtual reference services is also becoming more and more important for information exchange and sharing. This paper seeks...

... --> Distance learners Reference services Internet Reference Support for Distance Learners has been co‐published simultaneously as Internet Reference Services Quarterly, Vol. 9 Nos 3/4, 2004. Together with Improving Internet Reference Services to Distance Learners...

... libraries may be facing, such as taking over a commercial function, the staff required for the library of the future (“hire for the smile; train for the job”), building the library of tomorrow and a reflection on what was done right or wrong. Reference libraries Reference services...

... accessible alternative to e‐mail and live chat services. Design/methodology/approach SMS reference services where thoroughly researched in Australia and overseas to gage their usefulness for Southbank Institute libraries. Demographic statistics of the student population allowed researchers to determine...

... and electronic sources are both important to the reference service at the Northern Territory Library. Research limitations/implications There is great difficulty in assessing what constitutes a “correct” balance between print and electronic sources for responding to reference questions, and the current...

... at: www.neal‐schuman.com/reference21st © Emerald Group Publishing Limited 2007 --> Reference services Reference libraries Information services Reference librarians have to come to terms with an increasingly diverse range of materials, and it cannot be easy for novice reference workers...

...Ina Fourie Edited by William   Miller and Rita M.   Pellen . Improving Internet Reference Services to Distance Learners . New York, NY : Haworth Information Press   2004 . 219 pp.   $19.05 (Soft cover) , ISBN: 978‐0‐7890‐2718‐4 © Emerald Group Publishing Limited 2006...

... --> Reference services Worldwide web This is the second edition of a work that was originally published in 2002. It has now been thoroughly updated and contains information on new developments such as blogs and RSS feeds. McDermott works at a “high‐tech reference desk” in the San Marino Public Library...