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Keywords: SERVQUAL
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Journal Articles
Journal:
The Electronic Library
The Electronic Library (2008) 26 (6): 896–911.
Published: 14 November 2008
... is devised. These will both be useful to other libraries. SERVQUAL Information systems Customer services quality Customer service management Information services Customer relationship management (CRM) is an integrated approach to “acquiring, retaining and partnering with selective customers...
