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Keywords: Service expectation confirmation
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Journal Articles
Journal:
The Electronic Library
The Electronic Library (2025) 43 (3): 303–321.
Published: 26 February 2025
... with AMOS 26.0 to investigate the factors influencing consumers’ continuance intention to use AI chatbots in the pharmaceutical e-commerce context. The research model integrates technical characteristics of AI chatbots, service expectation confirmation, emotional satisfaction, cognitive satisfaction and e...
