Keywords: Service levels
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Journal Articles
The Electronic Library (2002) 20 (3): 244.
Published: 01 June 2002
...Philip Calvert Sheila   Pantry and Peter   Griffiths . The Complete Guide to Preparing and Implementing Service Level Agreements . London : Library Association Publishing   2001 . 208 pp. , ISBN: ISBN 1856044106   £29.96 paperback Service levels Outsourcing...

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