...Irfan Ali; Nosheen Fatima Warraich Purpose The purpose of this study is to investigate the relationships between the information system success model constructs including information quality (IQ), system quality (SysQ) and service quality (ServQ) with user satisfaction (US) and intention to use...

...Min Chen; Chien-wen Shen Purpose The purpose of this study was to explore the effect of innovative service mode of intelligent library on improving the service quality and a series of impacts on user behavior. With the rapid development of information technology, internet of things has become...

...Qingkui Xi; Heng Zhao; Yitao Hu; Yunjuan Tong; Ping Bao Purpose This study aims to describe case studies of two models, LibQUAL+ and a model based on the analytic hierarchy process (AHP), used to assess library service quality and compare the two assessment models. Design/methodology/approach...

...Bala Haruna; K. Kiran; Muzammil Tahira Purpose This study aims to empirically validate the LibWebSQ measurement scale. In addition, it investigates the relationship between perceived web-based service quality and three other latent constructs, namely, user satisfaction, service value and user...

... can be addressed based on the causal analysis to make notable enhancement in service quality. To measure the influential degree among criteria, the evaluation scale was designed with four levels: “0: no influence”, “1: very low influence”, “2: low influence”, “3: high influence” and “4: very high...

...Gajendra Sharma; Wang Lijuan Purpose – The purpose of this paper is to investigate service quality of e-commerce Websites in online platform and their contribution on e-business promotion. Design/methodology/approach – The online survey was performed on a survey portal provided by Nepal...

... end of service provision rather than the traditional view of the library as a repository. How to manage service quality has therefore become a matter of concern for library managers, and one option is to refer to what the authors call “the ISO way”. It is, after all, an international standard and one...

...Philip Calvert Cook's book would service as an introduction to measuring service quality. It covers the field well. There is a chapter on qualitative methods that discusses focus groups and one‐to‐one interviews. There is possibly sufficient detail on focus groups to get a manager started...