..., raising awareness, training and re‐skilling of staff, developing networks and collaborations, obtaining funding, instigating digitisation projects, enhancing the IT infrastructure, strategic planning and writing a digitisation policy. The policy sits at the centre of the framework and is an essential part...

... and maintaining a professional Web site, within the context of a strategic planning approach to Web site development. Beginning with “Should we have a Web site?”, the stages of the process are outlined, including identification of aims and objectives, analysis of user needs, selection of content and services...