... libraries. Design/methodology/approach This survey study uses a precisely crafted methodology, comprising three main phases and 10 steps, to delve into core research questions by mapping them to detailed survey questions section-wise. Findings The study reveals insights regarding the conception...

... were collected through a questionnaire-based survey. Research scholars of the University of Punjab, Lahore, Pakistan were the reviewed population of this study. A two-stage stratified random sampling method was used to choose the sample. Structural equation modelling is used to find out the nature...

...Dan Wu; Daqing He; Bo Luo Purpose This study aims to survey academic users in order to identify their needs and expectations about multilingual information processing when they interact with digital libraries. The study specifically aims to determine the disparities in needs and expectations when...

...Philip Calvert Nigel   Hill and Jim   Alexander . Handbook of Customer Satisfaction and Loyalty Measurement (2nd ed.) . Aldershot : Gower   2000 . 290 pp. , ISBN: Hard ISBN 0566081946   £60 Customer satisfaction Loyalty Surveys Many librarians mistakenly...

...John C. Crawford; Andrew Daye This paper describes a survey of the use of the electronic information floor (EIF) located in Glasgow Caledonian University’s Caledonian Library and Information Centre. The survey used both observational and questionnaire based methods and builds on a previous study...