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Keywords: Systems dynamics
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Journal Articles
Library performance evaluation in a dynamic environment using patron satisfaction
Available to Purchase
Journal:
The Electronic Library
The Electronic Library (2017) 35 (2): 374–390.
Published: 03 April 2017
... purposes, the author has used the concept of systems thinking and systems dynamics to model the complex systems and simulate that using Vensim computer simulation software. Findings As the trend of patron’s satisfaction shows, it is possible to improve the satisfaction level over time to a level above...
