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Keywords: Technical support
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Journal Articles
Journal:
The Electronic Library
The Electronic Library (2014) 32 (5): 688–709.
Published: 30 September 2014
...Vandana Singh Purpose – This paper compares the technical support-related experiences with the expectations of librarians using open source Integrated Library Systems (ILS). Design/methodology/approach – A combination of surveys and triangulating interviews was conducted to obtain...
