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Keywords: Total quality management
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Journal Articles
The Electronic Library (2021) 39 (4): 526–538.
Published: 30 November 2020
... available to them without wasting in unimportant and non-productive areas. IIDM makes it essential for SMEEs to analyze total quality management (TQM) towards better understanding the relationship between internal structures and external ones to achieve better quality results. Originality/value Analyzes...
Journal Articles
The Electronic Library (2009) 27 (3): 557.
Published: 05 June 2009
... libraries, great, and small. Total quality management Libraries Quality Library management The word “quality” is very often misused in the library world for anything the speaker likes to think is better than what went before. We would all benefit if such words were used with greater precision...
Journal Articles
The Electronic Library (2008) 26 (6): 912–922.
Published: 14 November 2008
...Golnessa Galyani Moghaddam; Mostafa Moballeghi Purpose The purpose of this paper is to present an overview of total quality management (TQM) in the library and information sectors. Design/methodology/approach A review of the literature on TQM concepts was carried out. Focusing on TQM...

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