...M. Madhusudhan; V. Nagabhushanam Purpose This purpose of this paper is to present the current state and use of the web by university libraries in India and to examine the web‐based library services offered by some university libraries in different sections via their websites with the help of web...

... customer services in academic libraries. Originality/value This study contributes to the shortage of studies on the perceived quality of library electronic library services, as is evident in the literature. © Emerald Group Publishing Limited 2011 Web‐based library services Customer service...