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Keywords: Frontline management
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Journal Articles
Journal:
Emerald Open Research
Emerald Open Research (2023) 1 (4)
Published: 28 January 2019
... solutions based on aligning the interests of stakeholders and balancing longer-term and shorter-term benefits. Three principal stakeholders are involved at the organisational frontline; frontline management (FLM), frontline employees (FLE) and customers. Accordingly, we identify three key areas requiring...
